Question 1

What payment methods do you use?

Accepted Answer

We currently accept payments only through Wix Payments.

Wix Payments is a secure payment system which accepts payments through Visa and MasterCard credit cards. Please be advised that we no longer accept American Express credit cards.

​An account is not required in order to make a payment. Simply enter your payment details into Wix Payments' secure browser application, and the payment will be processed normally.

Question 2

What if I decide I want to cancel in the middle of an eight-lesson package?

Accepted Answer

You can cancel your lessons at any time. We will refund all uncompleted lessons provided the cancellation notice is received at least 24 hours prior to the next scheduled lesson.

Question 3

What happens if I need to reschedule a class?

Accepted Answer

Requests to change the date or time of a class should be received at least 24 hours prior to the scheduled meeting time. 
We always try to accomodate requests but we cannot not guarantee availability on short notice.

Question 4

What happens if Le French Coach needs to reschedule a class?

Accepted Answer

If we need to reschedule a class, we will notify you at least 48 hours before the scheduled meeting time. In case we need to reschedule a class within 48 hours or less, you will not be charged for the class, and we will provide you with one additional class for free.

Question 5

Can I complete my 8-hour package in less or more than 8 weeks?

Accepted Answer

Absolutely! If you want to book more than one session a week in order to complete your package before your trip to France, we can accomodate it. And if you want to take a one or two week break during Holiday season, you can do it too and resume your sessions when you're back. You can even book a session every other week if that's what works best for you.

Question 6

What software and/or hardware do I need in order to participate in a lesson?

Accepted Answer

For our lessons, you will need a mobile phone, or a computer with Internet access, a microphone, and ideally a webcam. We conduct our lessons through Zoom and recommend that you download this program on your phone or computer.

Frequently Asked Questions

What payment methods do you use?

What if I decide I want to cancel in the middle of an eight-lesson package?

What happens if I need to reschedule a class?

What happens if Le French Coach needs to reschedule a class?

Can I complete my 8-hour package in less or more than 8 weeks?

What software and/or hardware do I need in order to participate in a lesson?